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About On the way to PlanetProof


Certification scheme Plant Products


Filing a complaint

Do you have a complaint about a decision of SMK or one of its Boards of Experts or TPAC? You can submit a complaint via the complaint form. 

Has a calamity occurred and do you wish to use the emergency exemption for On the way to PlanetProof Plant products? If so, please submit the form. This form can be downloaded via Plant products under Other documents. Send the completed form to smk@smk.nl.

Please note: If you have a question, comment, or would like to report a bottleneck – without it being a calamity – please use the contact form.


SMK works with complaint regulations that state how you can submit a complaint. If the parties cannot find an amicable solution, an external Complaints Board will be set to work immediately, giving the parties the opportunity to be properly heard. After filing, SMK will confirm receipt of the complaint. An explanation of the complaint can be sent to smk@smk.nl. 

Complaint form

If you would like to file a complaint, please click on the plus sign to open the form. We will address your complaint as soon as possible.

Open complaint form

Complaint Regulations

View the complaint regulations. This indicates how parties can submit a complaint. This must relate to a decision by SMK or one of its Boards of Experts or TPAC.

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Complaints Committee

SMK has a complaint regulation that gives the possibility to ask for a judgement from an independent Complaints Committee. This Committee is used if the parties cannot find each other through a settlement.